ConversatioNow

Live Chat

Need a live agent? No problem!

Our native omni-channel live agent chat system was built with your agent’s productivity and comfort in mind.

Give your customers a seamless transfer from a bot to a live agent, and give your agents an innovative chat solution with advanced tools that will allow them to have multiple chats at once, while giving full attention to each customer.

Awesome Features

Live Chat

Different colors allow your agents to remember who they are talking to, with notification badges for unread messages and last message preview. All at a glance of an eye.

My Chat

Seamless Transition. Your customer gets a live agent on the same chat session, and your agent gets the entire conversation history of the customer with the bot - allowing for a smooth service experience for both.

Analytics

The Analytics tab has a dedicated live-agent section providing KPls that are critical to understanding the usage of the live-agent capability integrated into the bot. Charts such as percentage of users using live-agent over time and percentage of users continuing in the bot after the live agent assistance, help understand the user perspective of the live agent experience. Other charts are available when using our user agent solution, to provide metrics on the agents side experience. Here you will find charts such as average live agent conversation length, number of conversations handled per agent and average live agent time per agent.

Users

Manage your agents, their skills and managers - so that everyone will have their proper permissions.

Team

Allow team managers access to their agents1 chats. Letting them provide feedback about your agents and make sure everyone is aligned and at their best practice.

Live Chat

Different colors allow your agents to remember who they are talking to, with notification badges for unread messages and last message preview. All at a glance of an eye.

My Chat

Seamless Transition. Your customer gets a live agent on the same chat session, and your agent gets the entire conversation history of the customer with the bot – allowing for a smooth service experience for both.

Analytics

The Analytics tab has a dedicated live-agent section providing KPls that are critical to understanding the usage of the live-agent capability integrated into the bot. Charts such as percentage of users using live-agent over time and percentage of users continuing in the bot after the live agent assistance, help understand the user perspective of the live agent experience.

Other charts are available when using our user agent solution, to provide metrics on the agents side experience. Here you will find charts such as average live agent conversation length, number of conversations handled per agent and average live agent time per agent.

Users

Manage your agents, their skills and managers – so that everyone will have their proper permissions.

Team

Allow team managers access to their agents1 chats. Letting them provide feedback about your agents and make sure everyone is aligned and at their best practice.